After-sales Service and Warranty Policy

1. Warranty Terms

1.1 Warranty Period

All products are covered by a standard warranty period of 12 months, which commences from the date of product delivery.

1.2 Warranty Coverage

Within the warranty period, if the product experiences quality defects caused by inherent product factors (excluding damages resulting from human operations or external forces), our company will provide free replacement parts.

1.3 Special Provisions for Overseas Customers

For overseas customers, in the event of parts replacement during the warranty period, international shipping costs and related maintenance service fees shall be borne by the customer.

2. Post-Warranty Services

2.1 Spare Parts Support

After the product warranty period expires, our company will continue to provide paid spare parts supply services to meet customers' maintenance needs.

2.2 Service Fee Liability

All service-related expenses incurred after the warranty period (including but not limited to spare parts fees, labor fees, testing fees, international shipping fees, customs duties, and other associated costs) shall be borne by the customer.

3. Important Notes

· This policy only applies to damages that occur under normal usage conditions and are not caused by human factors (such as improper operation, unauthorized disassembly, or external force collisions).

· For specific after-sales service procedures, application methods, and detailed cost standards, please refer to the official service notices and guidelines published by our company.

· The final interpretation right of this policy is reserved by Shandong Jingda Kitchen Equipment Co., Ltd.